Office of the Registrar General in Ontario is responsible for the issuance of registrations and certificates for vital events (birth, marriage and death). The vision is to modernize vital event management in Ontario and optimize operations to deliver service excellence and meet the needs of people. By leveraging advanced technology and ensuring integrated and data-secure processes, vital event management and services will be seamless, efficient, and resilient for Ontarians.



The Agile Coach role will be embedded within the service transformation team to support the transition from traditional project management to an Agile, product-oriented mindset. The coach will work closely with all team members, including the Portfolio Manager, Product Managers (Senior Business Consultants), Business Analysts, and project support roles, to foster an Agile culture, implement best practices, and ensure successful adoption of Agile methodologies across product teams.



Role Description:

The Agile Coach will serve as a guide and mentor, helping the team embrace Agile principles, particularly in the development and delivery of high-quality products and services for the Vital Events portfolio. The coach will focus on improving team collaboration, efficiency, and responsiveness to change, helping transition the team from a project-based mindset to a product-oriented, iterative development approach. The coach will work with both leadership and team members to help implement Agile frameworks (e.g., Scrum or Kanban), establish clear processes for backlog management, user story creation, sprint planning, and retrospectives. Additionally, the coach will focus on instilling a culture of continuous improvement and alignment with user-centric product development.



Responsibilities:

Provide subject matter expertise and guidance on Agile project methods.
Prepares training materials, training sessions on project delivery methodology in accordance to guidelines.
Acquires, customizes, documents, integrates, communicates and implements comprehensive IT standards and guidelines.


General Skills:



Knowledge and experience with Information and Information Technology (I&IT) methods and techniques associated with the development and implementation of enterprise architecture frameworks


Communication, facilitation, negotiation, consensus building, and problem-solving skills.


Demonstrated commitment and proven ability to do effective stakeholder management Knowledgeable and experience in Agile methodology and ability to educate others


Experience managing the relationships between the methodology team and product owner and maintaining a safe working environment for the team by helping with conflict resolution


Experience leading the methodology and development teams in self-organization and identifying and filling in blanks in the framework


Experience mentoring and coaching the teams on removing impediments


Experience supporting the product owner and providing education where needed


A team player with a track record for meeting deadlines


Desirable Skills

Project Methodology certification as Agile Coach or Scrum Master
Skills
Experience and Skill Set Requirements
Knowledge and experience with Agile Information and Information Technology (I&IT) methods and techniques, in particular in large organizations 50%

Knowledge and experience with Agile Information and Information Technology (I&IT) methods and techniques associated with the development and implementation of enterprise architecture frameworks
Demonstrated commitment and proven ability to do effective stakeholder management
Experience leading the Agile methodology and development teams in self-organization and identifying and filling in blanks in the framework
Knowledgeable and experience in educating others in Agile methodology 25%

Experience mentoring and coaching the teams on removing impediments
Experience capturing feedback and documenting sprint reviews to administer project goals and improve team performance
Knowledgeable and experience in Agile methodology and ability to educate others
Experience with organizational change to an Agile software development methodology
Communication, facilitation, negotiation, consensus building, and problem-solving skills 25%

·        Communication, facilitation, negotiation, consensus building, and problem-solving skills

·        Experience facilitating the relationships between the Agile team and product owner and maintaining a safe working environment for the team by helping with conflict resolution

 

Desirable Skills

Project Methodology certifications such as Agile Coach, Scrum Master, Lean Six Sigma Black/Green/Yellow Belt, etc

Must Haves:

Knowledge and experience with Agile Information and Information Technology (I&IT) methods and techniques associated with the development and implementation of enterprise architecture frameworks

Knowledgeable and experience in educating others in Agile methodology

Project Methodology certifications such as Agile Coach, Scrum Master, Lean Six Sigma Black/Green/Yellow Belt, etc.

Strong communication skills and professional background from OPS/Regulated environment.